Account Health, Pro
A 0 to 100 account health score from weighted inputs, in three bands named in words, with its change since last period and the points each input adds.
A customer's health as one score from 0 to 100, with the inputs that add to it and what pulls it down.
Customer Detail
A customer that was healthy a month ago and now needs attention, with an unpaid invoice and a drop in usage costing the most points.
Northwind Traders
Pro 25 seatsFailed payments and usage trend pulled it down most this month.
Down 18 pts from 78 a month ago
What makes up the score
- Usage trend14 of 26 ptsNeeds attentionWeekly active users down 18% in 30 days · scores 55 (−25)
- Active seats15 of 21 ptsHealthy18 of 25 seats active · scores 72 (−4)
- Last seen14 of 16 ptsHealthyAn admin signed in 2 days ago · scores 90
- Key-feature adoption13 of 21 ptsNeeds attention3 of 5 key features used · scores 60 (+10)
- Failed payments4 of 16 ptsAt risk1 invoice unpaid for 12 days · scores 25 (−75)
- Plan changesNo dataNo plan changes yet · not counted in the score
Score KPI
The score, its band and its change, for a row of KPIs.
Health score
Up 7 pts from 84 a month ago
Timeline
Roadmaps, launch milestones, release cadence, plan against actual, and a Gantt chart with dependencies and the critical path.
At-Risk Accounts
The accounts whose health score is below the healthy band, placed by health and monthly revenue, the most revenue first, with the input that costs each one the most.