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BlocksAI

Agents, Pro

The AI agents running now, every run a page at a time from your server, one run opened in full, and one run live with its plan, every model and tool call, the approvals it waits for and what it cost.

For products that run AI agents: who is working now, every run, and one run in full, so people can see what an agent did and step in when it needs a decision.

Agent Dock: Support and Engineering Agents

A refund waiting for approval above three agents at work, a finished run and a failed sync.

Pro

Agents

3 running, 1 waiting for you.

All runs
  • Refund agentTicket #4821, double charge in October
    Waiting

    Refund $240.00 to Northwind Traders?

  • CRM syncNightly sync of 1,204 accounts to Salesforce
    Failed

    Salesforce refused the token. Reconnect it in Settings.

    41 s
  • Inbox triage23 new tickets since 9:00 AM
    Running
    Reading 23 new tickets
  • Code reviewPR #312, proration for annual plans
    Running
    Running the test suite
  • AnalystWhy Pro accounts cancelled in Q3
    Running
    Comparing with Q2
  • Release notesNotes for v4.2
    Succeeded

    Drafted notes for v4.2 with 11 changes

    1 min 36 s

Agent Dock: Needs You Strip

A one-line strip for an app's top bar: what the agents need from you as chips that open to answer in place, and the agents at work beside them.

Pro
3 need you
2 workingAgents

Agent Runs

Three refunds waiting for a person, longest first, above every run you filter by status, agent or customer, with each run's outcome or error under its status.

Pro

Waiting for a person

Longest wait first. Each run holds its refund and reply until someone approves or denies it.

All runs

Every agent run in Acme.

All runs: Every agent run in Acme.
TaskStatusAgentCustomer
Loading

Agent Run Detail

A support agent's run that stopped to ask before a $640.00 refund, with the decision above its steps, a Trace view of the same steps, and the tools it may call.

Pro
Runs

Return 3 of 6 unused units

Waiting

The support agent looked up order #41213, read the returns policy and asked to refund $640.00, over the $200 it may refund on its own.

Working time
4.9 s
Then 12 min 6 s waiting
Tokens
29,931
3 model calls
Cost
$0.024
claude-haiku-4-5

Refund $640.00 to Northwind Traders?

Over its limit

Proposed by Support agent

The support agent asks before refunds over $200. Approving issues the refund and sends the reply below; it can’t be undone.

Order
#41213, delivered Oct 9
Customer
Northwind Traders

Refund

$0

$640 of the $1,280 paid for this order.

Asks above $200

Reply it sends once approved

Yes, unused units can come back within 30 days, and order #41213 is well inside that. I’ve refunded $640.00 to your card; it shows in 5 to 10 days.

Steps

The agent stopped at the refund and holds its reply until someone decides.

  1. Northwind Traders wrote in

    Order #41213 arrived but we only needed half of it. Can we send three of the six units back for a refund?

  2. Call 1  9.4K tokens  Cost $0.0074
  3. Looked up order #41213lookup_order  310 ms  
  4. Answered in 920 msCall 2  10K tokens  Cost $0.0077
  5. Searched the help center for “return unused items refund”search_help_center  180 ms  

    Found “Returns and refunds”: unused items come back within 30 days.

  6. Answered in 2.1 sCall 3  10.6K tokens  Cost $0.0091
  7. Asked to refund $640.00issue_refund  Asks over $200  

    Waiting for approvalReview

  8. Reply to Northwind Traders

    Sends once it’s approved.

Agent Session Timeline: Awaiting Approval

An ops agent archiving stale projects, live: each step rolls in under its plan item, and it stops for you to approve archiving 14 of them.

Pro

Waiting for approval: Archive 14 projects

Archive projects with no activity in 90 days

Run by Ops agent  Assigned by Sam Lee
Waiting for approval
Waiting for your approvalRunning for 12 s  $0.00  0 tokens

Archive 14 projects

archiveProjects  Asks before archiving

Plan: Archive projects with no activity in 90 days

2 of 4 done

  1. Find projects with no activity since July 9 (Done)

    16 with no activity since Jul 9

  2. Check each one for open invoices or tasks (Done)

    14 safe to archive, 2 with open tasks

  3. Archive the ones that are safe, once approved (In progress)

    1. NoteCost $0.039  

      Partner portal pilot and Brand guidelines still have open tasks, so I’ll leave them.

    2. Archive 14 projectsarchiveProjects  Asks before archiving  

      Waiting for approval

  4. Tell each project owner what was archived (To do)

Agent Session Timeline: Failed Session

A session that failed after the payment provider declined an approved plan change, with the reason and the item it skipped.

Pro

Failed: The payment provider declined the plan change. Check the customer’s payment method, then start a new session.

Move Acme Corp to the Business plan

Run by Billing agent  From the copilot
Failed
Failed: Change the planTook 2 min 14 s  $0.00  0 tokens

The payment provider declined the plan change. Check the customer’s payment method, then start a new session.

Plan: Move Acme Corp to the Business plan

2 of 4 done

  1. Confirm the seat usage (Done)

  2. Get approval for the plan change (Done)

  3. Change the plan (Stopped here)

    1. Changed the planupdateSubscription  5.6 s  

      Failed: card_declined

  4. Email the customer (Skipped)

Agent Session Timeline: Support Ticket

A support agent's run from the customer's message to its reply, with each model call's reasoning, tokens and cost, and the refund a person approved.

Pro

Completed

Return 3 of 6 unused units

Run by Support agent  Ticket from Northwind Traders
Completed
Replied to Northwind TradersTook 13 min 11 s  $0.00  0 tokens

Steps: Return 3 of 6 unused units

  1. Northwind Traders wrote in

    Order #41213 arrived but we only needed half of it. Can we send three of the six units back for a refund?

  2. Call 1  9.4K tokens  Cost $0.0074
  3. Looked up order #41213lookup_order  310 ms  
  4. Answered in 920 msCall 2  10K tokens  Cost $0.0077
  5. Searched the help center for “return unused items refund”search_help_center  180 ms  

    Found “Returns and refunds”: unused items come back within 30 days.

  6. Answered in 2.1 sCall 3  10.6K tokens  Cost $0.0091
  7. Asked to refund $640.00issue_refund  Asks over $200  

    Approved by Dami Adeyemi at 9:30 AM

  8. Refunded $640.00 to the card on order #41213issue_refund  640 ms  

    Refund re_3Q9 succeeded.

  9. Replied to Northwind Traders

    Yes, unused units can come back within 30 days, and order #41213 is well inside that. I’ve refunded $640.00 to your card; it shows in 5 to 10 days.

Agent Session Timeline: Asks a Question

A coding agent stopped on a question about a bug: pick one of its answers or write your own, and it works on to a pull request.

Pro

Waiting for an answer: Euro sign before the amount, or each customer’s own format?

Statement PDF shows dollars for EUR accounts

Run by Atlas  Delegated by Tom Becker
Waiting for an answer
Waiting on your answerRunning for 5 min 12 s  $0.00  0 tokens

Euro sign before the amount, or each customer’s own format?

Press Enter to send, or Shift and Enter for a new line.

Plan: Statement PDF shows dollars for EUR accounts

1 of 4 done

  1. Find why euro amounts print as dollars (Done)

    Every amount is formatted as USD

  2. Format each amount in its account’s currency (In progress)

    1. Euro sign before the amount, or each customer’s own format?

      Waiting for an answer

  3. Run the statement tests (To do)

  4. Open a pull request (To do)

States

Loading, refreshing, empty and error states that keep the block's layout.

AI Assistant

A chat panel docked beside a page, a conversation with code and feedback, questions about token usage that can ask for your approval, a failed reply with retry, a copilot that leads with its tools' data, menus for the model and tools, and the chats by day and projects that keep chats, files and instructions together.

On this page

Agent Dock: Support and Engineering AgentsAgent Dock: Needs You StripAgent RunsAgent Run DetailAgent Session Timeline: Awaiting ApprovalAgent Session Timeline: Failed SessionAgent Session Timeline: Support TicketAgent Session Timeline: Asks a Question