BlocksBilling and customers
Account Health, Pro
A 0 to 100 account health score from weighted inputs, in three bands named in words, with its change since last period and the points each input adds.
A customer's health as one score from 0 to 100, with the inputs that add to it and what pulls it down.
Customer Detail
A customer that was healthy a month ago and now needs attention, with an unpaid invoice and a drop in usage costing the most points.
Pro
Northwind Traders
Pro 25 seatsFailed payments and usage trend pulled it down most this month.
Needs attention
Down 18 pts from 78 a month ago
What makes up the score
- Usage trend14 of 26 ptsNeeds attentionWeekly active users down 18% in 30 days · scores 55 (−25)
- Active seats15 of 21 ptsHealthy18 of 25 seats active · scores 72 (−4)
- Last seen14 of 16 ptsHealthyAn admin signed in 2 days ago · scores 90
- Key-feature adoption13 of 21 ptsNeeds attention3 of 5 key features used · scores 60 (+10)
- Failed payments4 of 16 ptsAt risk1 invoice unpaid for 12 days · scores 25 (−75)
- Plan changesNo dataNo plan changes yet · not counted in the score
Score KPI
The score, its band and its change, for a row of KPIs.
Pro
Health score
Healthy
Up 7 pts from 84 a month ago