At-Risk Accounts

The accounts whose health score is below the healthy band, the most monthly revenue first, with the input that costs each one the most.

For customer success teams deciding who to call this week.

Risk Table

Every account below the healthy band with its score, how the score moved and the input that costs it the most points.

Pro

Accounts below the healthy band, the most monthly revenue first. Scores as of October 7, 2026.

At-risk accounts: Accounts below the healthy band, the most monthly revenue first. Scores as of October 7, 2026.
		Main reason
Northwind TradersEnterprise	54Needs attentionDown 17 pts from 71 at the last check	Usage trendWeekly active users down 41% in 30 days	$4,800
GlobexTeam	59Needs attentionDown 15 pts from 74 at the last check	Failed payments2 invoices unpaid for 21 days	$2,160
Brightpath Logistics International Holdings and PartnersEnterprise	54Needs attentionDown 3 pts from 57 at the last check	Key-feature adoption1 of 5 key features used	$1,890
InitechTeam	34At riskDown 25 pts from 59 at the last check	Usage trendWeekly active users down 62% in 30 days	$1,440
Umbrella HealthTeam	64Needs attentionUp 1 pt from 63 at the last check	Key-feature adoption1 of 5 key features used, Reports never opened	$1,200
SoylentPro	50Needs attention	Usage trendWeekly active users down 28% since trial	$960
Kitefin AnalyticsPro	38At riskDown 16 pts from 54 at the last check	Usage trendWeekly active users down 33%	$720
Harbor StudioPro	62Needs attentionUp 8 pts from 54 at the last check	Key-feature adoption2 of 5 key features used	$480
Quanta LabsPro	32At riskDown 13 pts from 45 at the last check	Usage trendWeekly active users down 80%	$360
MosaicPro	63Needs attentionNo change from 63 at the last check	Usage trendWeekly active users steady	$288

1–10 of 12

1 account has no score yet.

The same accounts as a short list for an overview page, each with its reason, plan, renewal date and monthly revenue.

Pro

4 accounts, $5,250 a month.