Comments
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Discussion
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Enterprise ARR jumped 18% in August. @Lena Fischer is that the Northwind renewal landing early?
Yes, they signed on Aug 28 instead of Sep 15. I’ll add a note to the chart.
Worth splitting renewals from new business here, otherwise September will look flat.
SMB churn is back under 3% for the first time since March. Nice work on the onboarding emails, @Mateo Silva 🎉
ResolvedJonas Weber: The EU revenue tile includes VAT, so it doesn’t match the finance report.
Update
A composer with a preview of how mentions will look and who will be notified, above the latest updates.
Recent updates
New pricing page is on staging. @Priya Nair can you check the annual toggle copy before Thursday?
Lighthouse score is up from 71 to 94 on mobile after moving the hero video to a poster image.
Review
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No credit card needed
Legal asked for “No card required” so it matches the checkout page.
@Priya Nair checkout says “No card required” too, so let’s use that everywhere.
a four-hour response time
Support’s response time on Growth is one business day. Four hours is Enterprise only.
Ticket
A support ticket's conversation, with replies emailed to the customer and internal notes only the team sees. Pairs with Record Detail: Ticket.
- Customer
Our customers on Safari can’t finish checkout. The payment sheet goes blank and the order never goes through. It started on Monday.
Thanks Hannah, we can reproduce it and we’re on it. I’ll update you here as soon as a fix ships.
- Internal
Reproduced on Safari 17.4: the payment sheet closes before the 3-D Secure frame loads. @Mateo Silva can you check the iframe sandbox flags?
- Internal
Found it, the frame can’t navigate the top window. The fix is in review and ships tomorrow morning.
- Customer
Any update? We’re losing about 40 orders a day.