Dashboardblocks
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Feedback

Rating breakdowns, sentiment by topic, recent reviews and CSAT over time.

Feedback blocks summarise what customers say. Ratings average from the count of each star, and CSAT is the share rating 4 or 5 out of 5, as it's usually reported. Sentiment uses red for negative, grey for neutral and green for positive, always with a legend and the numbers as text. Stars fill to fractions, with the rating read out for screen readers.

Ratings

The average rating with stars, the number of ratings and the share of each star, with the change on the last period.

Ratings
App Store and Play ratings, last 90 days
4.44.4 out of 5 stars2,424 ratings↑ 0.08 on last period
  1. 1 stars4%
  2. 2 stars3%
  3. 3 stars7%
  4. 4 stars25%
  5. 5 stars62%

Sentiment by Topic

Negative and positive mentions either side of a centre line for each topic, on one scale, sorted by net sentiment.

Sentiment by topic
Mentions in reviews and support tickets, last 30 days
  • Negative
  • Neutral
  • Positive
More negativeMore positive
Ease of use+72: 412 positive, 71 neutral and 38 negative of 521 mentions
Support+56: 296 positive, 58 neutral and 64 negative of 418 mentions
Integrations+33: 188 positive, 92 neutral and 71 negative of 351 mentions
Performance+8: 174 positive, 61 neutral and 142 negative of 377 mentions
Pricing−28: 96 positive, 87 neutral and 203 negative of 386 mentions

Net is positive minus negative mentions, as a share of all mentions, from −100 to +100.

Recent Reviews

The latest reviews with their rating and source, flagging low ratings that are still waiting for a reply.

Recent reviews
The latest from every source, 1 waiting for a reply
  • Priya Raman5 out of 5 stars

    The new dashboard is so much faster. Setting up reports took minutes, not an afternoon.

    App Store ·
  • Marcus Webb2 out of 5 starsNeeds reply

    Pricing jumped at renewal with no warning. The product is fine but this felt sneaky.

    G2 ·
  • Lena Fischer4 out of 5 stars

    Love the offline mode. Sync occasionally takes a while after reconnecting.

    Play Store ·
  • Tomás Alvarez1 out of 5 starsReplied

    Export to CSV has been broken for a week and nobody has told us when it will be fixed.

    Support survey ·

Customer Satisfaction

Weekly CSAT against a target, with the change on the week before and how many weeks met it.

Customer satisfaction
Share of support survey responses rating 4 or 5, weekly
CSAT, week of Sep 20
87%
↑ 1.1 pts on the week before
Target
85%
2 of 12 weeks at or above
Responses
5,532
  • CSAT
  • Target
Customer satisfaction: Share of support survey responses rating 4 or 5, weekly. Target 85%.
Week ofCSATResponses
Jul 583.3%412
Jul 1283.9%398
Jul 1983.0%441
Jul 2681.2%430
Aug 279.1%455
Aug 978.0%468
Aug 1680.9%472
Aug 2383.0%459
Aug 3084.0%481
Sep 684.9%503
Sep 1385.9%497
Sep 2087.0%516

Error Pages

Not found, no access, something went wrong, down for maintenance and an ended session, each with a way forward.

Files

File uploads with progress, cancel and retry, a file table, storage by kind with the largest files, and a folder browser.

On this page

RatingsSentiment by TopicRecent ReviewsCustomer Satisfaction